A fast-growing bank hires a corporate training programs company. The bank is satisfied with the skills & performance of its people – however, it wants its people to be a lot more proactive and get more engaged with the customers. The training company comes, conducts the program, and leaves. The bank looks at its workforce post training and finds no change. And then it wonders what went wrong?
Hundreds of businesses today are competing for a little more market share and some more customers. On the one hand, they’ve to keep hold on to their existing customer base – and on the other hand, they’ve to invade in their competitors’. Corporate training programs, for them, are a powerful tool to motivate their people and up skill their capabilities to communicate, influence, and keep the customers happy and engaged. But often, they fail to understand the essentials that go in to a corporate training program that is more likely to yield them positive results. Here’re those essentials:
Go with those who’ve proved themselves
There’re literally hundreds of training companies in the market – and they all claim to offer the best corporate training programs on their sites and printed materials. But not even two training companies can be equal in their pricing and programs. So, first of all, you’ve to do your bit to get to know the most talented, the most effective trainers or training companies around. Zero-in on a couple of companies that have been around for long years and have a comprehensive portfolio of services and clients.
Then speak with them. Tell them the kind of business you’re in and what exactly you want your people to act and behave post programs. Give them detailed information. And then wait for them to speak.
Their plans for your business, your people
Standard corporate training programs are good, but might not be the best for your people. The best training companies in the market, therefore, customize their programs to meet the unique needs of their customers. See whether the training companies that you meet will customize their programs. If they do, they would first have to diagnose those unique needs – the experienced training companies always conduct a needs-diagnostic study; in this detailed study, they gather the training needs of the team to be trained. On the basis of their needs-diagnostic study, they customize the training program. The end result is a training that really resonates with the trainees – they take interest and get equipped with the skills that help them do better at their jobs.